Privacy Policy
This Privacy Policy explains how CADUK (The Competence Assessment and Development Centre UK Ltd) collects, uses and protects your personal information when you visit our website or contact us about our training and assessment services. We are committed to safeguarding your privacy and complying with UK data protection law.
Who we are
CADUK
SB218, University of Wolverhampton, Priorslee, Telford, TF2 9NT
Phone: 01952 287 366
Email: info@caduk.co.uk
Website: www.caduk.co.uk
We are the data controller for the personal information you provide to us.
Information we collect
We may collect the following information when you interact with our website or contact us:
Information you provide directly
• Name
• Email address
• Phone number
• Company or employer
• Enquiry details
• Information submitted through contact forms or email
Information collected automatically
• IP address
• Browser type and device information
• Pages viewed
• Time spent on the site
• Cookie information (see our Cookie Policy)
How we use your information
We use your personal information to:
• Respond to enquiries about NVQs and our services
• Provide information about qualifications, pricing and processes
• Register you for a qualification or create an ePortfolio account
• Manage your assessment and maintain accurate training records
• Improve our website and marketing activity
• Meet our legal and regulatory obligations
We do not sell your data to any third party.
Legal basis for processing
We process personal information under the following lawful bases:
• Legitimate interests. For responding to enquiries, providing information and improving our services.
• Contract. When you register for an NVQ or assessment service.
• Consent. When you choose to receive optional marketing communications.
• Legal obligation. When we must provide records to awarding bodies or regulators.
Sharing your information
We may share your information with:
• Awarding bodies such as NOCN, SQA or ProQual
• Assessors who work with you during your NVQ
• Professional auditors or External Quality Assurers
• IT service providers who support our systems
These organisations only receive the information required to deliver their service and must keep it secure.
How long we keep your information
We keep personal information only for as long as necessary. This includes:
• Enquiry information, normally up to 12 months
• Candidate assessment records, in line with awarding body requirements
• Evidence files deleted shortly after certification, unless we are required to keep them for audit purposes
How we protect your information
We use secure servers hosted in the UK, strong password policies, two factor authentication for staff accounts and restricted access controls. We regularly review our systems to ensure your data is protected.
Your rights
You have the following rights under UK GDPR:
• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time (where consent is used)
You can exercise your rights by contacting us at info@caduk.co.uk.
Links to other websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites, so we recommend reviewing their policies.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
If you would like a shorter footer-friendly version, a Data Protection Policy or a combined GDPR and Data Retention Policy for assessors, I can prepare those too.
